TERMS OF SERVICE

Last Updated: June 10, 2026

Welcome to Chosen_By_Chloe. These Terms of Service ("Terms") govern your access to and use of our website, located at chosenbychloe.com (the "Site"), and any services, products, or curated collections offered by Chosen_By_Chloe ("we," "us," or "our").

By accessing or using the Site, creating an account, or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

 

1.1 About us. Chosen_By_Chloe is a curated online shop offering premium baby and children’s essentials selected with a parent-first mindset. We partner directly with trusted makers and aim to offer fewer, better products that support safety, comfort, and peace of mind for families.

1.2 Who these Terms apply to. These Terms apply to all visitors, customers, and account holders who access or use the Site.

1.3 Your responsibilities. You agree that you will:

●     use the Site only as permitted by these Terms and applicable law; and

●     provide accurate, current information when requested (for example, at checkout or when creating an account).

 

2.1 Age requirement. You must be at least 18 years old (or the age of majority where you live) to place an order or create an account.

2.2 Minors. If you are under 18, you may only use the Site with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

 

3.1 Account optional. You may be able to browse the Site without an account, but certain features (such as order history or faster checkout) may require one.

3.2 Accurate information. When creating an account, you must provide accurate information and keep it up to date.

3.3 Security and credentials. You are responsible for keeping your login details secure and for all activity under your account. Please notify us promptly at hello@chosenbychloe.com if you suspect unauthorised access.

3.4 Suspension/termination. We may suspend or terminate accounts (and refuse service) where reasonably necessary to protect you, other customers, the Site, or our business (for example, suspected fraud, misuse, or repeated policy breaches).

 

4.1 Product descriptions. We do our best to describe products accurately, including materials, sizing, and care instructions. However, colours, packaging, and small details may vary from what you see on screen due to device settings, maker updates, or batch differences.

4.2 Parent-tested note. Some products are described as “parent-tested” or similarly reviewed. This reflects our internal curation and real-parent feedback and does not replace the manufacturer’s instructions, warnings, age guidance, or safe-use recommendations. Always read and follow the product packaging and any included instructions.

4.3 Availability. All products are offered subject to availability. We may limit quantities, discontinue items, or change our collection at any time.

4.4 Pricing. Prices shown on the Site are subject to change at any time. The price charged will be the price shown at the time you place your order (subject to correction of obvious errors).

4.5 Taxes and duties. Sales tax/VAT (and similar taxes) may apply depending on your location and will be shown at checkout where applicable. For international orders, you may also be responsible for import duties, customs fees, or local taxes charged by your country (see our Shipping Policy for more).

4.6 Errors. If a product is listed at an incorrect price or with incorrect information due to an error, we may (to the extent permitted by law) cancel or refuse orders placed for that product. If you have already paid, we will arrange a refund to the original payment method.

 

5.1 Payment processing. Payments are processed through secure third-party payment providers. We do not store full card details on our servers.

5.2 Authorisations and checks. By providing payment information, you confirm you are authorised to use the chosen payment method. We may take reasonable steps to verify payment details or prevent fraud.

5.3 Billing information. You agree to provide current, complete, and accurate billing and delivery information and to promptly update it if it changes.

5.4 Charges. If your payment fails or is reversed (for example, due to insufficient funds or a chargeback), we may contact you to arrange an alternative payment method. We may suspend fulfilment where payment has not been successfully completed.

 

You agree not to (and not to attempt to):

●     use the Site in any way that violates any applicable law or regulation;

●     interfere with, disrupt, or damage the Site (including by introducing malware, bots, scraping, or excessive automated requests);

●     attempt to gain unauthorised access to accounts, systems, or data;

●     misuse the Site to harass, threaten, defame, or harm others;

●     submit false, misleading, or fraudulent information (including in reviews, support requests, or orders);

●     resell, commercially exploit, or bulk-purchase products where such activity is intended to circumvent reasonable purchase limits or harms availability for families, unless we have agreed in writing; or

●     copy, modify, reverse engineer, or create derivative works from the Site or its content except as permitted by law.

 

7.1 Our content. All content on the Site—including text, graphics, logos, designs, images (including images of Chloe and our parent-testers), product curation, selection, compilations, and software—is owned by Chosen_By_Chloe or our licensors and is protected by intellectual property laws.

7.2 Limited licence. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, non-commercial shopping purposes.

7.3 No use without permission. You may not use our name, logos, taglines, or other brand features (including in a way that suggests endorsement) without our prior written consent.

 

8.1 Site and products provided “as is.” To the maximum extent permitted by law, the Site and our products/services are provided on an “as is” and “as available” basis. We do not guarantee that the Site will be uninterrupted, secure, or error-free.

8.2 No exclusion of mandatory rights. Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws, or our liability for matters that cannot legally be limited (such as death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

8.3 Limitation of liability. To the maximum extent permitted by law, Chosen_By_Chloe will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunities, arising out of or relating to your use of (or inability to use) the Site or any products purchased through the Site.

8.4 Indemnity. To the extent permitted by law, you agree to indemnify and hold harmless Chosen_By_Chloe and its directors, officers, employees, and partners from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Site; or (c) your violation of any law or third-party rights.

 

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of laws principles. Where applicable law allows, the courts of London, England will have exclusive jurisdiction.

 

We may update these Terms from time to time to reflect changes to the Site, our products, legal requirements, or how we operate. When we do, we will update the “Last Updated” date at the top of this page. If changes are material, we may provide additional notice on the Site or via email (where you have an account). Your continued use of the Site after the effective date of any update means you accept the updated Terms.