Returns Terms and Conditions

At Chosen_By_Chloe, every item in our collection is selected with a mother’s heart and rigorously tested by my daughter, Chloe, and our community of real parents. We are committed to providing your family with premium, safe, and gentle essentials. We truly want you to be happy and confident with every curated choice you make with us—because peace of mind matters when you’re caring for little ones.

Because we prioritize the safety and well-being of every baby, we maintain a strict returns policy to ensure that every product reaching a home is in pristine, hygienic, and safe condition.

 

We hope you love your purchase. However, if you change your mind, you may return your items within 14 days of receiving your order.

To be eligible for a refund, items must be:

●     In their original, unopened packaging.

●     Unused, unwashed, and in "as-new" saleable condition.

●     Complete with all original tags, labels, and hygiene seals intact.

It is the customer's responsibility to inspect all items thoroughly upon delivery and before removing any tags or packaging.

 

Due to the nature of baby products and our commitment to safety and hygiene, certain items are exempt from being returned:

 

We curate "fewer but better" products designed for daily life, but they must be cared for correctly.

●     Condition & Tags: We are unable to refund items that have been worn, damaged, altered, or laundered. Items must be returned in unused, unwashed, saleable condition with all original tags still attached.

●     Laundered Items: We cannot accept responsibility for garments damaged, shrunk, or discolored during the washing or drying process. Please follow the specific care instructions provided by our makers. We recommend against the use of harsh detergents or concentrated "dosing balls" which may damage natural fibers or gentle dyes.

 

To support our mission of making premium essentials accessible and sustainable, all sales are final on outlet, clearance, and sale purchases. We kindly ask that you make considered choices when purchasing discounted items.

 

●     Shipping Costs: Original shipping fees and priority postage costs are non-refundable.

●     Return Postage: Return postage is at the customer's expense. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items that do not reach our warehouse.

●     International Taxes and Duties: For international orders, customers are responsible for reclaiming any local import taxes and duties from their local customs authority. Chosen_By_Chloe is not able to reclaim these costs on your behalf once the parcel has been dispatched.

 

We take great pride in our parent-tested quality assurance. If you believe an item is faulty or has arrived damaged, please contact us immediately at hello@chosenbychloe.com with your order number and photos of the defect. Faulty items will be assessed individually, and we will work with our makers to provide a replacement or a full refund as quickly as possible to ensure your peace of mind.

 

If an order is returned to us as undeliverable due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. In these instances, the customer will be responsible for additional shipping charges. If you choose to cancel the order instead, a refund will be issued for the product cost only, provided the items return to us in saleable condition.

By placing an order with Chosen_By_Chloe, you agree to these Returns Terms and Conditions. These terms do not affect your statutory rights.